Terms of service
All the prices you will see are the prices including VAT. There is no fine print in our offers. Regularly promotions will be given on articles, these will appear with the article price or in the collection 'promotions'. Discount codes will be displayed in the webshop and/or the newsletter. All our (handmade) articles will be offered as budget-friendly as possible.
The shipping costs depend on the weight of the ordered goods. Transport will be done by Bpost/PostNL/DPD. On request we can provide the exact shipping costs in advance. Depending on the distance, we can also deliver. Picking up an order in our warehouse/store is certainly also possible.
There is no minimum amount per order.
We expect the payment as soon as possible after the order. Invoices are payable within 15 days from the invoice date. In the absence of payment within this period, without prior warning, an interest equal to 8% and a fixed compensation equal to 10% (with a minimum of €25) will be due.
You can download the invoice for the ordered goods in the e-mail that indicates the status sent. If desired, this can also be sent on paper with the goods to be delivered.
In principle, there is a guarantee on the soundness of the production process of 6 months after the invoice date. If we do not receive a report of errors in the production process within this period, further complaints will be inadmissible and will be considered as a result of misuse.
The right of withdrawal
You have the right to withdraw from the contract within 14 days, stating reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging. If you have done more than was necessary to try the product, we may charge you for this. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, took possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part. To exercise your right of withdrawal, you can return the product to us within 14 days at the latest, including the withdrawal form. We request that you return the product in its original packaging as much as possible. In the event of a withdrawal, you will receive all payments, including delivery costs for the outbound shipment, as soon as possible and at the latest within 14 days after you have indicated that you wish to make use of the right of withdrawal. We will refund you with the same payment method you used to pay. Unless you agree on another method with us. You bear the costs for the return shipment yourself.
Exclusion right of withdrawal
The right of withdrawal is excluded for:
- digital files that are forwarded (in PDF).
- game material that will be tested for counterfeiting.
Some types of wood can release substances such as formaldehyde. It is therefore recommended to regularly ventilate the rooms. Wooden teaching materials are not responsible for accidents with the materials supplied!