Refund policy

The right of withdrawal

You have the right to withdraw from the contract within 14 days, stating reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging. If you have done more than was necessary to try the product, we may charge you for this. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, took possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part. To exercise your right of withdrawal, you can return the product to us within 14 days at the latest, including the withdrawal form. We request that you return the product in its original packaging as much as possible. In the event of a withdrawal, you will receive all payments, including delivery costs for the outbound shipment, as soon as possible and at the latest within 14 days after you have indicated that you wish to make use of the right of withdrawal. We will refund you with the same payment method you used to pay. Unless you agree on another method with us. You bear the costs for the return shipment yourself.

Exclusion right of withdrawal

The right of withdrawal is excluded for:
- digital files that are forwarded (in PDF).
- game material that will be tested for counterfeiting.

Revocation form >